Privacy Policy
The Trustee for Total Logistic Solutions Unit Trust (ABN 77 508 483 076), trading as Total Logistic Solutions ("TLS", "we", "us"), respects your privacy. This policy explains how we handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It covers this website, our customer portal and the TLS driver app.
What we collect
- Customers and receivers: names, business names, delivery addresses, phone numbers and email addresses needed to book, deliver and invoice freight.
- Portal users: your email address and the one time codes used to sign in, and the consignments, files and messages you create.
- Drivers using the TLS app: your name, login details, the runs you are assigned, and the device location while a run is in progress, used to show arrival times and confirm deliveries.
- Proof of delivery: barcode scans, photos taken in the app and the name and signature of the person receiving the freight.
How we use it
We use personal information only to provide our transport services: to plan and run deliveries, tell customers and receivers when freight will arrive, prove delivery, manage pallets, invoice, and meet our legal obligations. We do not sell personal information and we do not use it for advertising.
Location and camera in the driver app
The TLS app asks for location access so the office and our customers can see live arrival times while a driver is on a run. It asks for camera access to scan labels and take delivery photos. Drivers can change these permissions in their device settings at any time, though some delivery features will not work without them.
Who we share it with
We share information only as needed to deliver freight: with the sender and receiver of a consignment, with transport agents who complete part of a journey, and with service providers who host our systems in Australia. We may also disclose information where the law requires it.
How we keep it safe
Our systems are hosted on secured servers, access is limited to staff who need it, and sign in is protected by one time codes. Records are kept for as long as we need them for our services and our legal and tax obligations, then deleted.
Access and correction
You can ask to see or correct the personal information we hold about you, or make a complaint about how we have handled it, by contacting us below. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Total Logistic Solutions
15-27 Sunline Drive, Truganina VIC 3029
Phone 03 9314 8886